Our Office Information
Location
Floor #3, 24, North 90 Street, New Cairo, Egypt
Call Us
Tel: +20 25379752
Mystery Guest
The Mystery Guest Audit involves an anonymous evaluator experiencing the client’s service, without the staffs knowledge of the evaluator. They will then create a comprehensive report on the front end of operations. This format ensures an objective assessment of service quality from the customer's perspective.
Ultimately, the manager seeking this service will receive a detailed report outlining identified issues, their severity, and potential remedial actions to address them effectively.
BOH Analysis
The BOH Analysis audit is designed for clients that want to seek out ways to more clearly understand the problems they face on the customer’s end, find areas to improve staff performance, or improve operational efficiency.
An expert auditor will discreetly evaluate your establishment, employees, and operations with options to customize the content to your needs. This audit can be used to evaluate SOP compliance, health & safety regulatory compliance, your team’s hard and soft skills, and much more.
Corporate Training Sessions
Our Corporate Training package provides on-site, hands-on instruction led by seasoned industry professionals. Utilizing data-driven insights, we identify specific opportunities to refine your team’s hard and soft skills within the context of their roles and your establishment’s unique operations. This approach ensures that every training session is not only relevant but also actionable, addressing the precise needs of your business.
Individual Training Sessions
Our certified off-site training programs are designed to empower hospitality professionals seeking career advancement while aligning with international standards of excellence.
These comprehensive courses, led by industry experts, offer participants the opportunity to develop advanced technical and interpersonal skills in a focused, professional learning environment.
Continuous Monitoring System
Our CMS is an innovative dashboard designed to empower managers with actionable insights derived from audits and training programs. By consolidating real-time data into an intuitive interface, the CMS provides a comprehensive overview of your establishment's performance metrics, highlighting areas of strength and opportunities for improvement.
The CMS ensures that every decision is grounded in accurate, up-to-date information. By integrating feedback into a centralized platform, the CMS ensures streamlined oversight and supports continuous improvement, keeping your establishment competitive in the dynamic hospitality industry.
Floor #3, 24, North 90 Street, New Cairo, Egypt
Tel: +20 25379752